This week I spent a day with Advent in Jacksonville Florida. It was a great class. Advent is a financial services software company. They acquired a private company in Jacksonville called Black Diamond about 18 months ago. I came in and trained their management group. It turned out to be a great day. I like training Advent people they are smart and ask good questions. I also like training Advent because Heidi Flaherty Senior Vice President of Finance and Investor Relations always attends. It’s great to hear Heidi’s insights throughout the class.
The Net Promoter Score (NPS) on the class was 93.3%. It was a great session. I find when the class asks a lot of questions and challenges me the NPS is always higher. One interesting point was since its acquisition Black Diamond has performed better than projected. After the class while talking to Heidi she commented on how smart the group was. I thought maybe that has something to do with why they perform so well. It was clear that the group in class got along well, were very interested in the topic, and smart. In my experience, if you have a good business model and a good team you will do well. Perhaps that applies here to the Advent Black Diamond group.
In this class there was a lot of interest in ‘mark-to-market’ accounting and how it ties to banking balance sheets. My explanation of the 2009 financial crisis as it relates to ‘mark-to-market’ accounting was a real hit with this group. I have to say it was a great day for finance and a great way to close out Financial Intelligence in 2012.